Legal

Terms of Sale

Last updated 17 September 2026

These terms apply when you buy from bespokefragrances.uk, or order from us by WhatsApp or email. Please read them before ordering — by placing an order you agree to them. If you're buying as a consumer, nothing here affects your legal rights.

1. About us

Bespoke Fragrances is a trading name of [your full legal name, or company name and number], of [business address, Manchester, postcode], United Kingdom. [VAT number, if VAT registered]

2. Our products

Inspired by, not the original. Our fragrances are our own compositions, inspired by the character of well-known perfumes. We name the inspiration so you know what to expect. They are not the branded originals, and we're not affiliated with or endorsed by the brands whose fragrances inspire ours. Brand and fragrance names belong to their owners.
Descriptions are a guide. Scent is personal and wears differently on different skin. Notes, accords, longevity and sillage ratings describe our compositions as closely as we can, but your experience may vary.
Natural variation. Some ingredients are natural, so colour and scent can vary slightly between batches. Photos and scent imagery are illustrative.
Safe use. For external use only. Patch test before first use, keep away from eyes, broken skin, children and open flames (perfume is flammable), and stop using it if irritation occurs. Ingredient and allergen information is on the packaging and available on request.

3. Ordering

When you place an order you'll get an order reference beginning BF-. This confirms we've received your order — it isn't yet our acceptance of it.
A contract is formed when we confirm we've accepted your order, or when we dispatch it, whichever is first.
We may decline an order — for example if an item is unavailable, a price has been shown wrongly, we can't deliver to your address, or we suspect fraud. If we do, we'll tell you and refund anything you've paid in full.
You must be 18 or over to place an order.

4. Prices and payment

Prices are in pounds sterling and include VAT where it applies.
UK delivery is £5, and free on orders of £50 or more (after any Mix & Match savings, before promo codes). The delivery charge is shown in your bag before you order.
If we discover a price error, we'll contact you before accepting the order so you can confirm at the correct price or cancel. If we've already accepted an order with an obvious pricing mistake, we may cancel it and refund you.
Payment is taken by card through our payment provider, Stripe, or — where we offer it — by a secure payment link we send after confirming your order. We don't dispatch orders until payment is received.

5. Offers, promo codes and samples

Mix & Match sets — the set price applies automatically to complete sets of the same bottle size, as shown on the website at the time you order.
Promo codes — one code per order. Codes must be entered before you place your order, can't be exchanged for cash, and may have a minimum spend, an expiry date or a limited number of uses. We may withdraw a code at any time, but not once it's been applied to an order you've placed.
Complimentary samples — orders of £50 or more include one free 2ml sample of your choice, and orders of £75 or more also include a second 2ml sample, one of our best sellers chosen by us (based on your bag after Mix & Match savings, before promo codes). Samples are free gifts: they have no cash value, and if a scent you pick is unavailable we'll send the closest alternative. If a return takes your order below the qualifying spend, you can keep your samples.
Every order arrives in a complimentary velvet pouch.

6. Delivery

We currently deliver within the United Kingdom only.
We aim to dispatch within 2 working days of payment, using a tracked service. Delivery times after dispatch are estimates. If something outside our control delays your order, we'll let you know.
If we haven't delivered within 30 days of accepting your order, you can cancel it for a full refund.
Your order is your responsibility once it's delivered to the address you gave us (or to someone there who accepts it). It becomes yours once we've received payment in full.
If a parcel is returned to us because nobody was available to accept it or the address was incomplete, we'll contact you to arrange redelivery, which may carry a further delivery charge.

7. Cancellations and returns

You can cancel an unopened order within 14 days of receiving it, and you're always covered if anything is faulty, damaged or wrong. Because of hygiene rules, fragrance that has been unsealed after delivery can't be returned just because you've changed your mind. The full details — including how to return items and how refunds are calculated — are in our Returns & Refunds policy, which forms part of these terms.

8. If something is wrong with your order

We're required by law to supply products that are as described, of satisfactory quality and fit for purpose. If something isn't, you have rights under the Consumer Rights Act 2015, including a refund within 30 days, and a repair, replacement or refund after that. See our Returns & Refunds policy for how to get it put right.

9. Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that, but not for loss that wasn't foreseeable when the contract was made.
We don't exclude or limit our liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer.
Our products are for personal use. We aren't responsible for business losses, such as lost profit or lost business opportunity.
We aren't responsible for reactions caused by using a product other than as directed, or after irritation has occurred.

10. Events outside our control

If our ability to fulfil your order is affected by something beyond our reasonable control — such as courier strikes, severe weather or supplier failure — we'll tell you as soon as possible and do what we can to minimise the delay. If the delay is substantial, you can cancel and receive a refund for anything you've paid but not received.

11. Using our website

The website's text, photography, scent imagery, design and logo belong to us. Please don't copy or reuse them without permission.
We try to keep the site accurate and available, but can't guarantee it will always be error-free or uninterrupted.
How we use your personal information is explained in our Privacy Policy.

12. Other important terms

We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.
We may transfer our rights under these terms to another business; we'll tell you if this happens, and it won't reduce your rights.
If a court decides part of these terms is invalid, the rest still applies.
Nobody other than you and us has any rights under these terms.
If we don't enforce a term straight away, we can still enforce it later.

13. Problems and disputes

If you have a problem, please contact us first — most things can be sorted quickly. If we can't resolve it, you can get independent advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation.